- 1. What is an average journey time?
Your journey time depends on your pick up point and destination. For example, an average journey time from Charles de Gaulle Airport Paris to London is about 6 hours including Channel Tunnel crossing.
- 2. Does my pet need to be seen by the vet before travelling abroad?
Please note the requirements regarding pet travel may vary between countries. Thus you must check the requirements of the country your pet is travelling to.
You can find travel information by clicking the ‘Le Shuttle/Eurotunnel’ icon on our Home page.
- 3. Do you check my pets’ paperwork?
We are not able to check your paperwork. Completing and ensuring your paperwork is correct and relevant documents are in place is your responsibility. Please click on the ‘Le Shuttle/Eurotunnel’ icon on our Home page for the information regarding pet travel via ‘Le Shuttle/Eurotunnel’ and on DEFRA icon for further information on bringing pets to Great Britain.
- 4. What does check-in process at the Le Shuttle/Eurotunnel look like?
Once we arrive at the Le Shuttle/Eurotunnel, we will go directly to the Pet Reception where your pets’ microchip will be scanned and all your pets’ paperwork and necessary documents will be checked. Our driver will assist you to the Pet Reception. The check-in process at the Pet Reception takes around 5 minutes. Once your pets have been checked-in, we will proceed to collect our Le Shuttle/Eurotunnel ticket and to the Passport Control.
- 5. Payment methods
We accept payments by bank transfer or via a secure link by debit/credit card. Please note we charge per car and not per person or per pet so our quoted service prices are the full prices.
-
6. How can I secure my booking?
To secure your booking you need to pay upfront a Le Shuttle ticket price including pet fee so that we can book a Le Shuttle ticket.
You need to pay our service fee up to 48 hours before our driver leaves Folkestone to pick you up. After that time (48 hours or less) in the event of cancellation your payment for our service is non-refundable.
- 7. What happens if my flight or train is delayed?
If your flight or train is delayed and your Eurotunnel ticket needs to be amended, Eurotunnel charges an amendment fee (unless you have a FlexiPlus ticket) and an amended Eurotunnel ticket price difference if applicable. The first hour of our driver’s waiting time is free. After that it is £25 per hour driver’s waiting time.
|
